Shipping Policy

Shipping Policy

This Shipping Policy explains how orders placed on Laadmahal.com are processed and delivered.

WHERE WE DELIVER

We deliver to serviceable addresses within India. Delivery availability depends on our courier partners and the PIN code entered at checkout.

We do not currently offer international delivery.

ORDER PROCESSING

Orders are usually processed within 1–2 business days after successful payment or confirmation of a Cash on Delivery (COD) order.

Orders placed on Sundays or public holidays are processed on the next business day.

Personalized, made-to-order, or altered products may require additional processing time. Any additional processing period will be displayed on the product page or communicated before the order is accepted.

If an item becomes unavailable after an order is placed, we will contact you and either:

  • Offer an available alternative, or

  • Cancel the unavailable item and issue a full refund for that item.

ESTIMATED DELIVERY

After dispatch, most orders are expected to arrive within:

  • Metro & Major Cities: Approximately 3–7 business days

  • Other & Remote Serviceable Locations: Approximately 7–10 business days

Any delivery date shown during checkout is an estimate only.

Delivery delays may occur due to:

  • Weather conditions

  • Transportation disruptions

  • Public holidays

  • Incorrect address details

  • Government restrictions

  • Other events beyond our reasonable control

Nothing in this Shipping Policy affects your legal rights where an order is delivered later than an agreed delivery schedule, except where the delay is caused by a legally recognized force majeure event.

SHIPPING CHARGES

  • Free Shipping is available on orders with a final order value above ₹500 (after discounts).

  • For orders of ₹500 or below, the applicable shipping charge will be calculated and displayed at checkout before payment.

CASH ON DELIVERY (COD)

Cash on Delivery (COD) is available for eligible orders and serviceable PIN codes.

Laadmahal does not charge any additional COD fee.

COD availability will be displayed during checkout.

ORDER TRACKING

Once your order has been dispatched, tracking details will be shared through one or more of the following:

  • Email

  • SMS

  • WhatsApp

  • Your Laadmahal customer account (where applicable)

Please allow up to 24 hours after dispatch for courier tracking information to become active.

ADDRESS & CONTACT DETAILS

Customers are responsible for providing:

  • A complete delivery address

  • A valid PIN code

  • A reachable mobile number

You may request an address correction before dispatch. However, once the parcel has been packed or handed over to the courier, address changes cannot be guaranteed.

We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer. However, we will make reasonable efforts to assist wherever possible.

DELIVERY ATTEMPTS & FAILED DELIVERY

Our courier partner may contact you and make one or more delivery attempts.

If delivery fails because:

  • The recipient is unavailable,

  • The address is incorrect, or

  • A COD order is refused,

the parcel may be returned to us.

For prepaid orders returned to us, we will contact you regarding:

  • Re-shipment, or

  • Refund (where applicable)

Actual forward or return shipping costs may be deducted only when the failed delivery resulted from incorrect customer information or an unjustified refusal to accept delivery.

No shipping deduction will be made if:

  • The wrong product was delivered.

  • The product is defective.

  • The product was damaged during transit.

  • The product is materially different from its description.

  • The delivery failure was caused by Laadmahal or its courier partner.

DAMAGED OR TAMPERED PARCELS

If your parcel appears to be opened, damaged, or tampered with, you may refuse delivery and contact us immediately.

If damage or missing items are discovered after accepting delivery, please notify us preferably within 48 hours and include:

  • Your Order Number

  • Clear photographs of the package and product

Reporting within 48 hours helps us investigate your claim quickly but does not affect any legal rights available under applicable law.

SPLIT SHIPMENTS

Items within the same order may be shipped separately.

Where applicable, separate tracking information will be provided.

No additional shipping charges will be applied simply because Laadmahal ships your order in multiple packages.

NEED HELP?

For any delivery or shipping-related assistance, please contact us:

Email: support@laadmahal.com

Phone: +91 99999 99999