Refund Policy

Refund & Return Policy

We want our customers to be happy with their Laadmahal purchases. This policy explains when and how a product may be returned, exchanged, or refunded.

Nothing in this policy limits any mandatory rights available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law.

RETURN WINDOW

An eligible return or size exchange may be requested within 7 calendar days of the product being delivered.

ELIGIBLE RETURNS

You may request a return or exchange if:

  • The product has a size or fit issue.

  • You have had a change of mind for an eligible, non-customized product.

  • You received the wrong product, color, or size.

  • The product was damaged during transit.

  • The product has a manufacturing defect.

  • An item from your order is missing.

  • The product is materially different from its description or advertised features.

CONDITION OF RETURNED PRODUCTS

For returns due to size, fit, or change of mind, the product must:

  • Be unworn, except for a reasonable indoor trial.

  • Be unwashed and unaltered.

  • Be free from stains, odors, makeup, perfume, or customer-caused damage.

  • Have all original tags and accessories attached.

  • Be returned in the original packaging, wherever reasonably possible.

We may decline a change-of-mind return if these conditions are not met.

Please Note: A missing or damaged outer shipping bag alone will not automatically invalidate an otherwise genuine return.

NON-RETURNABLE CHANGE-OF-MIND ITEMS

The following items cannot be returned simply due to a change of mind:

  • Customized, stitched, or altered products made to customer measurements.

  • Gift Cards or Store Credit.

  • Products clearly marked "Final Sale" before purchase.

  • Products damaged due to misuse, improper washing, alteration, or normal wear after delivery.

These exclusions do not apply if the item is:

  • Defective

  • Damaged upon arrival

  • Incorrect

  • Spurious

  • Materially different from its advertised description

  • Otherwise required to be accepted under applicable law

COLOUR, PRINT & HANDCRAFTED VARIATIONS

Colors may appear differently on different screens.

Handcrafted, hand-dyed, hand-block printed, or embroidered products may naturally have minor variations, which are part of the craftsmanship and are not considered defects.

However, returns will be accepted if the variation is material or the product is not as described.

HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, you may:

  • Email us at support@laadmahal.com

  • Call or WhatsApp us at +91 99999 99999

  • Submit a return request through your Laadmahal customer account.

Please include:

  • Order Number

  • Product(s) you wish to return

  • Reason for the request

  • Clear photographs (for wrong, damaged, defective, or missing products)

After your request is approved, we will provide return instructions and arrange a free reverse pickup, wherever courier service is available.

Please pack the product securely and retain the pickup receipt or tracking details until the return process is completed.

Do not send any parcel without receiving return authorization, as unidentified parcels may delay processing.

RETURN ADDRESS

Appintel Tech LLP

Shop No. 304, Deep Kamal Commercial Hub

Sarthana Jakatnaka, Sarthana

Surat, Gujarat 395006, India

RETURN SHIPPING COST

Laadmahal provides FREE return shipping for eligible returns, including:

  • Size issues

  • Fit issues

  • Change-of-mind returns

If reverse pickup is unavailable at your location, we may request that you self-ship the product after obtaining our approval.

Upon receiving valid proof of postage, we will reimburse reasonable shipping costs for approved returns.

INSPECTION

Returned products are generally inspected within 3 business days after they reach our facility.

If required, we may request additional information during the inspection.

Inspection helps verify the return reason and product condition but does not affect your statutory consumer rights.

EXCHANGES

Only one exchange per eligible item is permitted and is subject to stock availability.

If your requested replacement is unavailable, you may choose:

  • Another eligible product

  • A refund

  • Store Credit (only with your express agreement)

Laadmahal will never force Store Credit when you are legally entitled to a refund.

If there is any price difference for your requested exchange, it will be collected or refunded before the replacement order is dispatched.

REFUND METHOD & TIMING

Once your refund is approved:

  • Prepaid Orders: Refunds will be initiated to the original payment method within 7 business days.

  • Cash on Delivery (COD) Orders: We will request your bank account or UPI details to process the refund.

  • Your bank, card issuer, or payment provider may require additional time to reflect the refunded amount.

For your security, never share your OTP, card PIN, CVV, UPI PIN, or passwords to receive a refund.

REFUND AMOUNT

For accepted returns involving a wrong, defective, damaged, spurious, or materially misdescribed product, the refund will include:

  • The price paid for the product.

  • Any applicable shipping charge attributable to that product.

For size, fit, or change-of-mind returns:

  • Reverse pickup is free.

  • The original shipping charge paid on orders of ₹500 or less is non-refundable, as the delivery service has already been completed.

If a partial return causes your order to no longer qualify for an order-level discount disclosed at the time of purchase, your refund amount may be recalculated. We will clearly explain the calculation before processing the refund.

NEED HELP?

If your refund is delayed beyond the stated processing period, please contact us:

Email: support@laadmahal.com

Phone / WhatsApp: +91 99999 99999

If your issue remains unresolved, you may escalate it to our Grievance Officer:

Kevin Shah
Email: support@laadmahal.com
Phone: +91 99999 99999