Privacy Policy

Privacy Policy

This Privacy Policy explains how Appintel Tech LLP, operating under the brand Laadmahal, collects, uses, stores, discloses, and protects personal information when you visit Laadmahal.com, create an account, place an order, contact us, or otherwise use our services.

By using this website, you acknowledge this Privacy Policy. Where applicable law requires your consent, we will obtain it separately. You may withdraw your consent at any time as explained below.

INFORMATION WE COLLECT

Depending on how you use our website and services, we may collect the following information:

  • Identity & Contact Information – Name, billing address, delivery address, email address, and phone number.

  • Account Information – Login credentials (stored securely), saved addresses, and preferences.

  • Order & Transaction Information – Products viewed or purchased, size selection, order value, discounts, payment status, delivery details, returns, exchanges, and refunds.

  • Payment Information – Payment method, transaction reference, and limited payment details received from our payment provider.

  • Device & Usage Information – IP address, browser type, device type, operating system, referring pages, website activity, approximate location derived from IP, cookie identifiers, and diagnostic logs.

  • Communications – Customer support conversations, reviews, feedback, survey responses, and chat history.

  • Marketing Preferences – Email, SMS, WhatsApp, and other communication preferences.

  • Voluntarily Submitted Information – Photographs or documents submitted for return, exchange, or damage claims.

Payments are processed only by authorized third-party payment providers.

Laadmahal will never ask you to share your Card PIN, CVV, UPI PIN, Password, or OTP.

HOW WE COLLECT INFORMATION

We collect information:

  • Directly from you when you browse, register, place an order, subscribe, submit a review, or contact us.

  • Automatically through cookies, pixels, logs, and similar technologies.

  • From trusted service providers such as payment gateways, fraud prevention services, courier partners, communication providers, analytics services, and social sign-in providers.

HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Create and manage your customer account.

  • Process payments and fulfill orders.

  • Provide shipment tracking, returns, exchanges, refunds, and customer support.

  • Prevent fraud, unauthorized transactions, and security incidents.

  • Send important service and order-related notifications.

  • Improve our website, products, sizing recommendations, inventory, and customer experience.

  • Remember your preferences and personalize website content.

  • Send promotional communications where you have consented or where permitted by law.

  • Measure website and marketing campaign performance (subject to applicable consent requirements).

  • Maintain accounting, tax, warranty, legal, and business records.

  • Establish, exercise, or defend legal claims.

  • Comply with applicable legal obligations.

We process your personal information only for lawful business purposes and, where required, with your consent. If we intend to use your information for a materially different purpose, we will notify you and seek additional consent where legally required.

COOKIES & SIMILAR TECHNOLOGIES

Laadmahal may use:

  • Essential Cookies – Required for checkout, login, security, and core website functionality.

  • Preference Cookies – To remember your settings and preferences.

  • Analytics Cookies – To understand website performance and improve user experience.

  • Advertising Cookies & Pixels – To measure advertising performance and display relevant advertisements where enabled.

Where required by law, non-essential cookies will only be used after you provide your consent through our cookie notice.

You may also manage cookies through your browser settings.

Please note: Blocking essential cookies may affect checkout, account access, or other website functionality.

WHEN WE SHARE INFORMATION

We only share information when reasonably necessary with:

  • Payment providers and banks for payment processing, refunds, and chargebacks.

  • Warehousing, packing, and courier partners for order fulfillment, delivery, tracking, and returns.

  • Website hosting, cloud, security, customer support, and communication providers.

  • Analytics and advertising providers (subject to your consent where required).

  • Professional advisors, auditors, insurers, and legal consultants.

  • Government authorities, regulators, courts, or law enforcement where disclosure is legally required.

  • Successor organizations in the event of a merger, restructuring, financing, or sale of our business.

All service providers are expected to process your information only for authorized purposes and maintain appropriate security measures.

Appintel Tech LLP does not sell or rent your personal information for monetary consideration.

STORAGE & INTERNATIONAL PROCESSING

Your information may be stored or processed in India or other countries where our service providers operate.

Whenever information is processed outside India, we take reasonable safeguards and comply with applicable Indian laws governing cross-border data transfers.

DATA RETENTION

We retain your personal information only for as long as reasonably necessary to:

  • Fulfill orders

  • Provide customer support

  • Prevent fraud

  • Meet accounting and tax obligations

  • Resolve disputes

  • Comply with legal requirements

When your information is no longer required, we will securely delete, anonymize, or isolate it unless a longer retention period is legally required.

Aggregated or anonymized information that cannot identify an individual may be retained indefinitely.

SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information.

These safeguards may include:

  • Access controls

  • Secure data transmission

  • Vendor security controls

  • System monitoring

While we take reasonable precautions, no website or online system can guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials.

If you suspect unauthorized use of your account, please contact us immediately at:

Email: support@laadmahal.com

YOUR RIGHTS & CHOICES

Subject to applicable law, you may request to:

  • Access the personal information we hold about you.

  • Correct or update inaccurate information.

  • Delete information where legally permitted.

  • Withdraw previously given consent.

  • Stop receiving promotional communications.

  • Raise a complaint regarding our handling of your information.

  • Exercise any additional rights available under applicable Indian data protection laws.

Requests may be sent to:

Email: support@laadmahal.com

We may verify your identity before processing your request.

Please note:

  • Withdrawal of consent does not affect processing already completed lawfully.

  • Certain information may be retained where legally required.

  • If essential information cannot be processed, we may be unable to provide certain services.

You may unsubscribe from promotional emails using the Unsubscribe link included in our emails.

Promotional SMS or WhatsApp communications can be stopped by following the instructions provided in the message or by contacting us directly.

Please note that you may still receive essential order, account, security, and service-related communications.

CHILDREN'S PRIVACY

Laadmahal is intended for adults.

Anyone under 18 years of age should use the website and place orders only under the supervision of a parent or legal guardian.

We do not knowingly collect personal information directly from children for independent account usage.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

These websites operate under their own privacy policies, and we encourage you to review them before sharing your information.

Nothing in this section limits any responsibility imposed on Appintel Tech LLP by applicable law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

The revised policy will be published on this page together with the updated effective date.

Where required by law, we will provide additional notice if any changes materially affect your privacy rights.

PRIVACY CONTACT & GRIEVANCE OFFICER

For privacy-related questions, data requests, or grievances, please contact:

Kevin Shah
Grievance Officer
Appintel Tech LLP

Shop No. 304, Deep Kamal Commercial Hub

Sarthana Jakatnaka, Sarthana

Surat, Gujarat 395006, India

Email: support@laadmahal.com

Phone: +91 99999 99999

We will acknowledge your complaint within 48 hours and aim to resolve it within one month, or within any shorter period required under applicable data protection laws.