Cancellation Policy

Cancellation Policy

This Cancellation Policy explains when an order may be cancelled by a customer or by Laadmahal.

CANCELLATION BEFORE DISPATCH

Customers may request cancellation any time before an order is dispatched by using any of the following methods:

  • Select "Cancel Order" under My Orders in your Laadmahal account.

  • Email us at support@laadmahal.com

  • Call or WhatsApp us at +91 99999 99999

Please include your Order Number when requesting cancellation.

Your cancellation is considered confirmed only when:

  • Your order status changes to "Cancelled", or

  • You receive written confirmation from Laadmahal.

If your parcel has already been packed or handed over to the courier, we may not be able to stop dispatch.

For approved pre-dispatch cancellations, a full refund will be initiated to your original payment method within 7 business days.

Please note that your bank or payment provider may require additional time to credit the refunded amount.

CANCELLATION AFTER DISPATCH

Once an order has been dispatched, it generally cannot be cancelled while in transit.

Customers may:

  • Refuse delivery, or

  • Request a return after delivery,

subject to our Refund & Return Policy.

For change-of-mind cancellations after dispatch:

  • The original shipping charge paid on orders of ₹500 or less may be deducted because the shipping service has already been provided.

  • Reverse return shipping remains free.

No shipping deduction will apply if the refusal is due to:

  • A visibly damaged or tampered parcel.

  • Wrong product received.

  • Manufacturing defect.

  • Materially incorrect product description.

  • Any issue caused by Laadmahal.

PERSONALISED OR ALTERED PRODUCTS

Personalized, made-to-order, stitched, or altered products may only be cancelled before production or alteration begins.

Any such restrictions will be clearly communicated before your order is accepted.

This restriction does not affect your rights relating to products that are:

  • Incorrect

  • Defective

  • Damaged

  • Materially different from their advertised description

CASH ON DELIVERY (COD) ORDERS

Cash on Delivery (COD) orders may be cancelled before dispatch.

Repeated refusal of genuine COD orders may result in Cash on Delivery being restricted for the relevant:

  • Customer Account

  • Mobile Number

  • Delivery Address

Such restrictions will only be applied after reasonable review.

Customers may still continue placing prepaid orders, unless fraud or misuse is reasonably suspected.

CANCELLATION BY LAADMAHAL

Laadmahal reserves the right to cancel all or part of an order for genuine reasons, including:

  • Product unavailability.

  • Obvious pricing or product description errors.

  • Failed or unverifiable payment.

  • Invalid, incomplete, or unserviceable delivery address.

  • Violation of disclosed quantity restrictions.

  • Suspected fraud, misuse, or unlawful transactions.

  • Circumstances beyond our reasonable control or legal restrictions.

If we cancel your order:

  • You will be notified promptly.

  • Any payment received will be refunded.

  • Any applicable shipping charges relating to the cancelled item will also be refunded.

Refunds will be initiated within 7 business days.

Laadmahal does not charge any cancellation fee when we cancel an order.

REFUND METHOD

For Prepaid Orders, refunds are processed back to the original payment method.

For Cash on Delivery (COD) orders where payment has already been collected, we may request your:

  • Bank Account Details, or

  • UPI ID

to process your refund.

For your security, never share your OTP, Card PIN, CVV, UPI PIN, or Password to receive a refund.

NEED HELP?

If your refund has not been received within the stated processing period, please contact us:

Email: support@laadmahal.com

Phone / WhatsApp: +91 99999 99999

If your issue remains unresolved, you may escalate it to our Grievance Officer:

Kevin Shah

Email: support@laadmahal.com

Phone: +91 99999 99999